The new route to
enterprise IT troubleshooting.
Break your old silos
Traditionally, IT teams have been grouped into silos: network, system, database, support, etc. And they all go bonkers whenever an end-user complains of slowness while using IT services. The first level of blame always goes to the network. For the network-administrator, the network is stable and all nodes are up & running. On the other hand, the system-administrator claims servers and applications to be working fine at his end too. The usual blame game goes on. And the user continues to suffer – at the cost of reduced productivity resulting in low business performance.
Here is what is wrong: IT teams need to come out of their functional silos and start thinking of data communications in terms of the full OSI stack.
See the full stack
Data communications is not composed of one layer only. The OSI communication stack is comprised of 7 layers. And this is why it is important to think of the data communications happening over your network in the perspective of all 7 layers. This means you need to have visibility beyond your network layer (Layer-3), into the Transport layer (Layer-4), and up into the Application layer (Layer-7) as well.
Network engineers need to step up their mindset from their current network-usage level to network-performance level. They need to think beyond the fact of what traffic is flowing on their network to how that traffic is flowing and what is being experienced by that traffic.
Dive into the packets
Traditional monitoring platforms are fine when it comes to monitor the network state. But they fall short when you need to evaluate the network performance with respect to applications. Rather than relying on just the SNMP polled node statuses, network engineers should develop ‘packet analysis’ skills which are highly valuable at times of hard-to-diagnose performance issues.
Packet analysis requires the ability to inspect the raw protocol data inside the packets that are part of the data traffic flowing over your network.
How fast can you diagnose?
Screening raw packet data is fine for your leisure time, but absolutely not fit when troubleshooting a critical issue. Remember the old saying – time is money. The more time you spend on diagnosis, the more money your company looses in productivity and business.
What if you could have an intelligent and intuitive graphical tool that could help you to: catch application & network performance issues before your end-users, spot performance degradations on a smart dashboard, and identify root-causes in minutes with a few clicks?
Having an NAPM (Network & Application Performance Monitoring) tool allows you to do all of that. It keeps an eye on your application vs. network performance with respect to its impact on business usage.
Find out how an NAPM tool can reduce your troubleshooting from hours to minutes. Choose your priority below.