Break your old silos
Traditionally, IT teams have been grouped into silos: network, system, database, support, etc. And they all go bonkers whenever an end-user complains of slowness while using IT services. The first level of blame always goes to the network. For the network-administrator, the network is stable and all nodes are up & running. On the other hand, the system-administrator claims servers and applications to be working fine at his end too. The usual blame game goes on. And the user continues to suffer – at the cost of reduced productivity resulting in low business performance.
Here is what is wrong: IT teams need to come out of their functional silos and start thinking of data communications in terms of the full OSI stack.