An organisation has several business services with hundreds of metrics. At critical times, you just need to have everything under control and be sure that all services are working properly. The Service Map tool serve this specific purpose. Identify how your service performance is affected by the underlying infrastructure. Measure service items in real time or with scheduled reports using the SLA Reporting feature. Use real-time data on dashboards you can design yourself, where you only see what you need to, avoiding information overload.